Negotiation skills are essential in everyday life, whether in a professional or personal context. Negotiation enables two parties to address misunderstandings and avoid conflicts through an exchange that depends as much on the interpersonal skills of the negotiators as the tactics employed. Acquiring these skills requires not only sound conceptual…

This article describes a specific effort to create a multimedia training technology (A Child Protective Service Investigation Simulator or CPS Simulator) for a representative group of street-level public servants--child protective service (CPS) workers. The article first provides some background on why bias in this area is a significant problem,…