Evaluators use their eyes to see what is there, whether it is intended or not. But they use their test instruments to measure what is intended, whether it is there or not. Evaluators have been broadening their repertoire of instruments for years: curriculum-embedded tests, observer checklists, audiotape recorders, videotape recorders, unobtrusive…

Negotiation skills are essential in everyday life, whether in a professional or personal context. Negotiation enables two parties to address misunderstandings and avoid conflicts through an exchange that depends as much on the interpersonal skills of the negotiators as the tactics employed. Acquiring these skills requires not only sound conceptual…