Presents a situation by response model that enables trainers to organize and simplify the planning, training, and application of making appropriate response choices. The discussion covers the possible uses of the model and the necessary steps involved in the creation of the model. (CLB)

Describes the components of a program designed to strengthen ethical behavior relative to corporate policy. The topics covered include the identification of ethical standards and the skills related to those standards, the use of job aids, performance testing using case studies to simulate the application environment, and trainer tools. (CLB)

Elementary performance tests and situational or simulation tests may be combined for comprehensive testing of open skills, i.e., a worker's competency in reacting to unpredictable situations. Elementary performance tests capture the professional skills whereas simulation tests retain realism and complexity and allow variation in responses.…

Addresses problems involved in developing and using performance tests, creating job-like testing situations, specifying measurable criteria, and controlling external factors to reduce problems of test reliability. Placing trainees in on-the-job training environments when training cannot be provided in the classroom or laboratory is recommended.…