This book describes and advocates "smart training," an approach to on-the-job training that helps employees gain competence and empowers them to act to satisfy customers. The book is organized in 16 chapters grouped into 4 parts. Part 1 outlines the basics of smart training, including its performance base, the need for initial analysis,…

All individuals desiring employment as substitute teachers for the Oklahoma City Public Schools are required to attend a professional substitute teacher institute. Certified and noncertified applicants are eligible; retired teachers who have been employed within the previous 3 years are exempt. Curriculum and instruction for the institute,…