Interpersonal abilities as critical competencies are a prevalent subject in hospitality training. However, there remains a need to further study how teachers and trainers apply instruction practices to develop and strengthen students' interpersonal abilities. This study aimed at identifying instruction practices used by teachers and trainers to…

This paper explores the Centre for Insurance, Risk and Data Analytics Studies (CIRDAS) as a case study of online adult education which offers flexible upskilling and reskilling opportunities to employees across the Irish insurance sector. It explores how CIRDAS's agile programme development enabled flexible entry, exit and progression routes for…

Purpose: Although individual exploration activities have been shown to promote organizational change and innovation, few studies have clarified the factors that quantitatively promote such aspects. This study aims to examine how individual exploration activities are facilitated by goal orientation and individual unlearning.…

Enhancing Upskilling Strategies in the Workplace looks at the financial services industry and how the employee workforce is provided with tools and resources to address personal and professional needs ensuring business continuity. In the research, Manuel Kortright explores educational practices, personality and learning needs, learners'…

This paper addresses learning and development processes in online platform work. Specifically, it proposes a new instrument to survey and analyze self-regulated workplace learning in crowdwork, a type of online platform labor in which a global pool of workers are matched with clients through digital platforms to carry out remunerated tasks.…

Purpose: Employers often claim that the lack of employee competence is a limitation in their enterprises' success and viability. Consequently, employers are important stakeholders in considerations for workforce continuing education and training (CET) policies and practices. Hence, the authors undertook an exploratory investigation to understand…

Purpose: The purpose of this paper is the presentation of a learning model for a manager and employee working collaboratively to make advances in knowledge, skills, work performance and in the quality of their relationship. The model is called reciprocal action learning. Design/methodology/approach: The approach was to examine concepts and…

Purpose: The purpose of this study is to explore Master of Social Services students' (MSS) thoughts of transversal skills in higher education studies and working life practice. Transversal skills are general skills that are transferable from field to field. For instance, transversal skills can promote individuals' employability in the labor market…

Purpose: The purpose of this study is to identify the challenges of low hierarchy and self-organised structures for employees' learning and competency development at work. In the past decade, interest in employees' and organisations' self-directedness has increased. Self-organised structures are perceived as better able to answer to the quickly…

In vocational education and training, coaching can be used to support apprentices' ability to manage their own (further) competence development 'on the job'. This is largely requested among employees at workplaces in internationally competitive sectors of the economy which require of their workforce a great deal of flexibility and learning…

Many organizations are utilizing learning management e-learning (LMS-eLearning) systems for conducting employee professional skill advancement. To increase the likelihood of successful e-learning, management must prepare the workforce to accept the LMS-eLearning security training application. This study investigated whether anticipated ease of…

This article investigated the learning experiences of students who obtained certificates from a TVET institution in Uganda (referred to in the article as graduates). Qualitative data collected through in-depth interviews and observation from 12 purposively selected participants was analysed thematically. Findings show that graduates acquire…

Organizations worldwide spend large amounts of money and resources on developing their employees, yet the money invested in professional learning (PL) yields low to moderate results at best. Because culture is a predominant force in people's life, multinational corporations and other institutions should take culture into account at every stage of…

This book presents a comprehensive discussion of sociocultural perspectives on graduate employability and workplace-based learning development. It draws on Vygotsky's theories such as situated learning and sociocultural perspectives, as well as the constructivist learning theory. This book showcases theoretical and empirical analyses that show how…

Purpose: This study aims to explore vocational teachers' perceptions regarding workplace learning that align with students' training models and collaborative teaching involving specialised professionals within the context of industry-university collaboration. Design/methodology/approach: Using a qualitative approach, the study conducted nine…