Discusses the importance of documenting training efforts. The article describes several measurements and indicators of skill levels and the need to identify the set of behaviors that reflect the desired attitudes. It also discusses setting up rewards for employees whose on-the-job behavior conforms to the behaviors that reflect quality…

The article is an overview of the design of a Managerial Skills Development Program Model in an industrial setting which was based on adult education principles. Discussed are: program objectives and philosophy, educative environment, group commitment, group-centered action, program evaluation and revision, manager/instructor teams, and…

Explains why simulation is a particularly useful teaching device in areas in which it is important to tie together cognitive skills and motor skills into total performance. Discusses the many forms simulation can take in soft skills training and how simulations can shape perspectives. (CT)

Afraid of change, many employees refuse to join the computer revolution. The author states that only understanding and proper training can break down such resistance. The term "technostress" is described and the importance of employee self-assessment is examined. (CT)

Discusses behavior and learning theories and describes a supervisor training program based on behavior-modeling techniques. Reviews research evaluating the effectiveness of this technique in improving supervisors' performance. (SK)