This report culminates the final phase of a three phase project the purpose of which was to develop strategies for dealing with the information needs of urban residents. The focus has been on the information practitioner-client interaction, and how practitioners can effectively deal with individual citizens when these citizens and their needs take…

Spurred by the impetus of the antipoverty programs of the 1960's, social science researchers and human service practitioners have focused upon the need for effective communication with the American urban poor. To this end, both groups have attempted to describe the context within which the urban poor receive and process messages in the hopes of…