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Peer reviewedMcClure, Charles R.; Reifsnyder, Betsy – Special Libraries, 1984
Five performance measures suggested for use in public libraries are discussed in relation to corporate information centers: corporate awareness of library services; clients as percentage of jurisdiction population; reference transactions per capita; reference fill rate; timeliness of information delivery. Planning and survey questionnaires for…
Descriptors: Evaluation Criteria, Information Centers, Input Output Analysis, Library Services
Peer reviewedKirk, Cheryl L. – Special Libraries, 1986
Examines the objectives and structure of two-part end-user training program (classroom instruction, individualized hands-on training), which introduces scientists to fundamentals of literature searching, including both printed and online sources of scientific information. Brief history and future directions of the program are noted. Sample Amoco…
Descriptors: Information Centers, Instructional Design, Library Instruction, Library Services
