Unprecedented advances have been seen in E-commerce with the spread of digital commerce and customer relations on commercial websites, such as Amazon. As a result, investigation of this type of communication has opened up new horizons for discourse analysts. This study aims to identify the complaint strategies used by customers and the reasons…

Pragmatics is a major study of linguistics that defines the hidden meanings of a writer and speaker towards the conjoining effort of linguistic form. It is stated along with its user. Within pragmatics the importance is usually given to a contextual meaning, where every other meaning of given context is referred to speaker as well as writer that…

Lately, there has been a growing interest in media. As a result, many trends are found from both the academic and industrial points of view. News channels, for example, play an important role in transmitting news about political situations, military events and other issues to people all over the world. The language used in news reports or even in…

Generally, people are apologizing after they make a mistake or do certain acts which offense others. But the context in which the apology needs to be said in every culture can be different. Therefore, EFL learners may fail to use appropriate apology strategy within the context since they are interfered by their L1 culture. However, the case of…

This article examined the Igbo native speakers' perception of request act as well as the linguistic politeness strategies used to achieve this communicative intention in their conversational English as bilinguals. The study participants were 2748 undergraduate Igbo native speakers purposively selected from different Federal and State Universities…

Politeness plays a crucial role in all cultures and societies for maintaining relationships and for face saving. Although politeness is common to all cultures and languages, how it functions and is realised varies from one culture to another. Different theories have been proposed to examine the strategies with which politeness is expressed. Each…

The goal of research was to achieve a deep comprehension of English speech acts of illocutionary force. The method applied was ethnography of communication. In relation with an approach, I applied the qualitative one. In the data collection procedures, I applied the ethnography method, i.e. field observation, recording, transcription, interview,…

This study is designed to elicit second language learners' production of conventional expressions in L2 pragmatics. A questionnaire was conducted to students who were required to write the oral responses towards 19 scenarios instead of answering the scenarios orally. In prepared scenario questionnaire, a production task was consisted of 19…

This study aims at describing the directive speech acts in the verses that contain the stories in the Qur'an. Specifically, the objectives of this study are to assess the sub directive speech acts contained in the verses of the stories and the dominant directive speech acts. The research target is the verses ("ayat") containing stories…

The study sought to explore the conversational English politeness strategies used by Igbo learners of English in Nigeria. Through a purposive sampling process, a total of 3000 copies of questionnaire in the form of Discourse Completion Task (DCT) consisting of 10 different apology discourse situations positing extent of familiarity, hierarchy and…

For the purpose of achieving a successful communication, issues such as the appropriateness of speech acts and face saving become essential. Therefore, it is very important to achieve a high level of pragmatic competence in speech acts. Bearing this in mind, this study was conducted to investigate the preferred refusal strategies Kurdish and…

Although the use of technology for pragmatics instruction has attracted significant attention from scholars, the number of studies regarding the impact of self-access materials to this end is limited. Nearpod is a useful cloud-based application to support self-paced learning. This paper aims to probe the effect of learning through Nearpod on EFL…

Looking at the development of China dating programs, "If You Are The One" in Jiang Su satellite TV is the heated program drawing much attention from the public. There are some papers focusing on the dialogue in the program from the perspective of linguistic features or pragmatic function, but there are few papers on the refusal speech…

This paper reports a study on politeness strategies of Brazilian Portuguese speakers and American English speakers regarding their responses to compliments. The aim of this research is to gain an insight into the politeness characteristics of Brazilian Portuguese speakers by analyzing how Brazilian students react when receiving compliments. It…

Pronunciation plays a vital role in creating a language acceptable to all. This is also true in the case of Sri Lankan English (hereafter SLE). This study concentrates mainly on the phonological features of non-standard SLE, identified mainly by deviations in pronunciation of a few vowels and consonants. The objective of this paper is to analyze…