One of the underrepresented aspects of pragmatic competence development is perceiving and responding to impoliteness acts. The present study reports on a quantitative and qualitative investigation of two international English language teaching (ELT) textbook series published by Oxford and Cambridge University Press; it focuses on the books highly…

English has become an international language (EIL) as speakers around the world use it as a universal means of communication. Accordingly, scholars have investigated different aspects of EIL affecting communicative success. Speech scholars have been interested in speech constructs like accentedness, comprehensibility, and acceptability (e.g., Kang…

The aim of this study is to investigate how L2 learners develop their ways of expressing compliments in L2 as a result of a virtual exchange. Although compliments play an important role in the discourse of second language (L2) classrooms studies exploring production of this speech act among L2 learners are limited. This study explores how 18…

In seeking to investigate the use of "sorry" in interlanguage refusal by Thai EFL users in an intercultural communication context, the present study collected data from Thai flight attendants who served passengers on international flights for a Thai airline, so as to examine how "sorry" is adopted in refusals in the context of…

Language is a communication tool for every human being and is used to convey ideas, messages, intentions, feelings, opinions to others or even to meet daily needs. Intercultural communication is a communication that frequently occurs in the community. Pragmatics is a branch of linguistics that discusses aspects of language as a communication tool.…

While acquiring a second language, learners may encounter challenges and difficulties in effectively carrying out verbal communication in the second language. Mastering the apology speech act is a challenge for L2 learners. The objective of this study is to identify the apology strategies utilized by individuals learning the Japanese language, as…

Mastery of the art of crafting online reviews and responses is essential as a valuable additional tool for enhancing learners' English proficiency in specialised contexts. This study aims to: 1) Examine the formality levels in crafting reviews and responses; 2) Explore face-threatening acts utilised in reviews and politeness strategies employed in…

This study examines service encounters in Saudi Arabia from a pragmatic perspective. Its aim is to investigate the possible impact of perceived cultural distance between customers and service providers on pragmatic choices. It specifically examines how Saudi customers construct their service encounters when talking to service providers of the same…

This study investigates second language (L2) interactional competence in Mandarin Chinese, with a specific focus on dispreference organization in refusals. Twenty-eight L2 Chinese learners at 3 proficiency levels (A2, B1, and B2) and 10 native speakers each participated in 3 role plays. We found that learners at different levels clearly differed…

Generally, people are apologizing after they make a mistake or do certain acts which offense others. But the context in which the apology needs to be said in every culture can be different. Therefore, EFL learners may fail to use appropriate apology strategy within the context since they are interfered by their L1 culture. However, the case of…

Apart from speaking competence and vocabulary used, refusal strategies play an important role in a communication scenario. This paper investigates how Thai students realise the speech act of refusals to the initiating acts of suggestions, offers, requests, and invitations with regard to the status of the interlocutor. To achieve this objective,…

The onset of COVID-19 has prompted world language professionals to reconceptualize best practices in second language (L2) teaching and research during a time of limited interaction due to social distancing across the globe (Morris, 2022). Not surprisingly, study abroad programs that once fostered communicative and intercultural development were…

The objective of this study was to employ a new tool for assessing pragmatic "proficiency" (over "performance") in L2 students and to determine if pragmatic lessons on compliment sequences had a positive impact on L2 Spanish students' intercultural competence. To this end, students at a Midwestern college engaged in live video…

Much research has been done in the realization of apology and request speech act but very few have explored this in the context of Arabic language. We perform a Systematic Literature Review (SLR) process in this paper to gather and analyze studies to identify the diverse apology and request strategies preferred by Arabic learners of English and…

This paper examines email requests sent by Indonesian students to Japanese university professors using English as their lingua franca. It particularly analyzes how students modify their email requests using internal and external modifications as a way to soften the force of the imposed requests. Data were gathered from a total of 56 authentic…