Descriptor
Source
Author
| Masters, Denise G. | 1 |
Publication Type
| ERIC Digests in Full Text | 1 |
| ERIC Publications | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Download full textMasters, Denise G. – 1996
Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…
Descriptors: Change Strategies, Improvement, Library Administration, Library Personnel
