Purpose: How people learn and create knowledge together through interactions in communities of practice (CoPs) is not fully understood. The purpose of this paper is to create and apply a model that could increase participants' consciousness about knowledge creation processes. Design/methodology/approach: This four-month qualitative research was…

A systematic way to create collaborative school improvement is provided. The currently expanding role of administrators as staff developers is explored; 10 strategies are listed for the principal to use as a key player in staff development. Two specific organization development problem-solving strategies, Situation-Target-Plan (S-T-P) and Force…

A principal recounts her year-long journey to pull a southern Oregon school community together. She used two problem- solving strategies (Situation-Target-Plan and force-field analysis) to alter cultural norms, guide the community through planned change, and integrate staff development, organization development, and action research. (MLH)

This book concerns the experience of the author during two years (1966-68) as director of an Upward Bound program, which has the goal of helping poverty high school students gain admission to college. "Within two years I was to experience the immense satisfaction of sharing in a collaborative community of inquiry that was demonstrably…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

Purpose--The aim of this article is to examine network-based learning and discuss how participation in network can enhance organisational learning. Design/methodology/approach--In recent years, companies have increased their collaboration with other organisations, suppliers, customers, etc., in order to meet challenges from a globalised market.…