Inefficiency has been a major issue battling the service delivery of non-academic staff in most public universities in Nigeria and this has greatly affected the academic and research outlook of Nigerian universities. Interest in the study was to determine the extent to which induction, demonstration, on-the-job and formal training which are all…

Purpose: This paper aims to report on how an Administrative Division at a research-intensive Australian university utilised feedback data from the Learning and Growth Survey, to initiate changes. Design/methodology/approach: This paper refers to the actions taken by the Administrative Division to the results obtained from the Learning and Growth…

The Duke University (North Carolina) experience using adventure-based or wilderness learning programs for staff development is discussed, focusing on the program rationale, planning, common responses of participants and nonparticipants, and outcomes. Quotations from program assessments are included. A brief list of relevant industry resources is…

Staff development activities that affect professional ability must be coupled with efforts toward organizational development if two additional determinants of performance, employee motivation and organizational climate, are to be significantly improved. Indeed, emphasis on staff development alone may have negative effects in that such an approach…

Two key principles in recognizing, empowering, and tapping the potential of "behind-the-scenes" college and university employees are discussed: finding leaders among them and linking the role of backstage employees to the core mission of the institution. A third and essential ingredient is administrative consistency in applying these principles.…

The strategies used by the administrator of the University of Melbourne's central registration office to meet the multiple challenges of retraining staff for computerization, substantial reduction in staff, and a specific directive to improve services to users are outlined and discussed. (MSE)

A Vanderbilt University (Tennessee) program designed to instill workplace values in the institution's business and finance areas is described. Program elements include a focus on the values of a specific work group, acknowledgment of the relationship between work performance and institutional success, and recognition of the good work of…

The purpose of the planning process at Catonsville Community College (CCC) in Maryland is to improve communication and decision making within the organization, to capitalize on the diverse talents and skills of the faculty and staff, and to use the limited resources of the college in ways that best fulfill the institution's mission. The five major…

A University of Vienna (Austria) staff development program that emphasizes the professionalization of university teaching and management is described. The approach integrates personnel evaluation, quality assessment, and staff development, which is also linked to institutional mission and identity. A benefit of the staff development seminars has…

Describes the role of college presidents in the invigoration and renewal of trustees, administrators, faculty, adjunct faculty, paraprofessionals, secretaries, custodians, and maintenance personnel, as well as the external public served by the college. Suggests that comprehensive staff development programs are essential to institutional…

Articles in this sourcebook discuss six strategic areas of community college management: external relations, internal communication and working relationships, financial resources development and allocation, program and service development, staff development, and strategic planning. First, "Strategic Management in the Community College,"…

The essays in this collection focus on various aspects of organization development (OD) and its application in educational institutions. First, Jim Hammons provides an overview of OD and its value to the community college. Then, Richard Woodman and William Muse describe techniques and methodologies that have been successful in improving work group…

This book provides a case study of the implementation of a quality improvement model to improve educational services at Fox Valley Technical College (FVTC), in Appleton, Wisconsin. Chapter 1 describes the early stages of the implementation of the quality processes at FVTC. Chapter 2 discusses the role of the chief administrator as mentor and…

The problems created by declining enrollments and fiscal stringencies have brought about a "new reality" for postsecondary institutions in Ontario and other Canadian provinces. The lean future that institutions face requires clear articulation and communication of institutional goals, retraining and reallocation of redundant academic…