Provides an introduction to data-based interventions in the organizational context. Compares four models of data use and discusses how they pertain to student affairs organizations and to staff training and development. (JAC)

A personnel training and development system should be based on organizational development and organizational roles of the personnel being developed, states the author in presenting steps in a leadership training program. Engaging trainees and their supervisors in systematic data gathering will better indicate training needs. (MF)

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…