The California 4-H Association hosted two retreats to support its members with goals of balancing professional development with intentional relationship building. Evaluations demonstrated that staff found the intentional balance of time spent in unstructured, semi-structured, and structured time offered opportunities to grow professionally while…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Describes a training program for residence hall custodial and maintenance supervisors and staff which combines human relations and technical skills. The sessions dealt with communication skills, leadership strategies, performance appraisal, self-understanding, advancement, and fringe benefits. (JAC)

Discusses how camps can cultivate staff from among the camper ranks. Outlines questions to consider in deciding whether internal leadership development (ILD) is appropriate and feasible. Describes elements of successful ILD programs and six training techniques to maximize ILD: leadership by example, delegation of responsibility, role-playing,…

Reports on the results of a systematic assessment of the interpersonal difficulties encountered by in-home service providers serving the frail elderly. Presents a typology of problematic interpersonal situations, along with suggestions for training, assessment, and supervision of clients and workers. (JAC)

This practicum study implemented a training program in the teaching of social skills for 4 child care workers at a group home for 12 adolescents having moderate to severe emotional and behavioral problems. The inservice training program involved teaching concepts, techniques, and social skills terminology during the first four sessions, with…

This manual is one of four volumes in a staff development series designed for use with the Georgia Comprehensive Guidance and Counseling units. The helping skills training program, developed to equip school personnel with the competencies necessary to establish and maintain interpersonal relationships, has two components, this self-instructional…

This manual is one of four volumes in a staff development series designed for use with the Georgia Comprehensive Guidance and Counseling units. The helping skills training program, developed to equip school personnel with the competencies necessary to establish and maintain interpersonal relationships has two components, part 1, the…

Defining literacy development as a continuous process that has its roots in the home, this training guide is intended to enhance the skills of Head Start staff in collaborating with families to support the development of children's language skills. The guide also describes the emerging literacy for children from birth through the preschool years.…

Described in a 5-year summary report is a demonstration project for training institution personnel to teach community adjustment behaviors to 71 moderately retarded institutionalized girls (IQ 25-55), ages 6- to 21-years-old. Discussed are training procedures (systematic application of positive and negative consequences, fading, and imitation) in…

An individualized, on-site consultation model was used to instruct four classroom aides in teaching social interaction skills to five young children with social delays and 10 nondelayed peers. Increased levels of social interaction were found during training with triads of students, but generalization did not occur until a token system was…

Literature concerned with management and supervisory training was reviewed and analyzed from the perspective of relative effectiveness of various training methods for improving knowledge and awareness, changing attitudes, improving problem-solving skills, improving interpersonal skills, and improving on-the-job performance. Conclusions were drawn…

This training guide is designed to build the capacity of Head Start staff to make the program's renewed vision for parent involvement a reality for every parent and program. The guide contains three modules, each with two activities designed for workshop presentation, followed by two or more coaching activities. Module 1 defines parent involvement…

Data were collected from a total of 110 WIN (Work Incentive Programs) Employability Development Teams to obtain information regarding the staffing composition of WIN teams, the extent to which distribution of job effort among team members emphasizes duty area specialization by job position title, the style of functioning in making client-oriented…