This integrative literature review synthesizes the concepts and process of organizational knowledge creation with theories of individual learning. The knowledge conversion concept (Nonaka & Takeuchi, 1995; Nonaka, Toyama, & Byosiere, 2001) is used as the basis of the organizational knowledge creation process, while major learning theories relevant…

Discusses the role of information in knowledge creation; distinguishes between individual and organizational knowledge; addresses the importance of an organizational learning culture. Recommends that managers use self-managed teams, understand organizations as socially flexible systems, and analyze knowledge from multiple perspectives. (Contains…

Purpose: This paper seeks to present organizational learning processes of knowledge accumulation, articulation, codification and subsequent routine development in a marketing services organization where judgment and rules of thumb were more the norm than codified knowledge and explicit routines. The case illustrates how organizational learning…

Effective organizational learning must build on individual learning. Continuous work-centered learning is a sequential process of interaction, implementation, integration, and iteration. A learning organization should aim to improve individual capacity to recognize and use learning opportunities. (SK)

Purpose: The purpose of this paper is to analyze the impact of learning in a project-driven organization and demonstrate analytically how the learning, which takes place during the execution of successive projects, and the forgetting that takes place during the dormant time between the project executions, can impact performance and productivity in…

This document contains four papers from a symposium on organization development and change. "The Effectiveness of Total Quality Management: A Response to the Critics" (Douglas H. Smith, Ralph G. Lewis) identifies four effectiveness principles: customer satisfaction, continuous improvement, speaking with facts, and respect for people. "Fast Cycle…

This book explores how people look at workplaces and the consequences for one's understanding of work. Chapter 1 discusses the rhetoric of skill requirements. Chapter 2 follows the attempt of Kramden Computers to provide training to reduce problems in workmanship and the program's failure due to the inadequacy of the skill concept. Chapter 3…

This publication shows step-by-step how trainers may use self-organized learning (SOL) to achieve real and lasting change within an organization at all levels. Each of the eight chapters begins with an "agenda board" outlining the contents and ends with a section featuring suggested activities for developing the skills. An introduction…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

Purpose--The aim of this article is to examine network-based learning and discuss how participation in network can enhance organisational learning. Design/methodology/approach--In recent years, companies have increased their collaboration with other organisations, suppliers, customers, etc., in order to meet challenges from a globalised market.…