This study investigates staffing competencies and collaboration for electronic resource management (ERM) in public and private university libraries in Ghana. Interviews were conducted with twenty-four library staff from two public and two private universities and three consortium executives. The findings revealed similarities and differences in…

Makerspaces provide an opportunity for libraries to build upon services they already offer while reaching out to students and faculty who do not frequent the library on a daily basis. By implementing a makerspace in the campus library, the space is seen as more neutral and approachable by students and staff from all academic departments. Broadly…

Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

The automation of a library that basically aims at improving the management of the library's resources and increasing access to these same resources by users has caught on so well in the western world that virtually all academic libraries in that part of the world have automated most of their services. In Africa, however, several challenges are…

Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…

Fewer employees, shorter hours, diminished collection budgets, reduced programs and services--all at a time of record library usage. In this book, library expert Carol Smallwood demonstrates that despite the obvious downsides, the necessity of doing business differently can be positive, leading to partnering, sharing, and innovating. This…

Twenty-six scholarly papers and ten abstracts comprise the content of the thirteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…

Argues that training for automated library systems is an ongoing process which does not stop once the system is operational. Some problems that can be alleviated through ongoing training are examined, including the addition of new employees and/or new systems software and functions. (nine references) (MAB)

This paper maintains that staff needs which are both implicit and explicit within the automation-laden technical services work in a library setting most often do not receive adequate attention from the library's supervisory staff. It argues that analysis of problem areas within a given unit in the library can better promote positive strategies for…

Discussion of library consortia focuses on the collaborative efforts in the Federated States of Micronesia that will enhance library services through staff training and educating while utilizing innovative technology. Highlights include background and socioeconomic overview; a project that addresses automation and Internet connectivity issues; and…

This selected bibliography includes articles on the management of library technical services published from 1980 to the present. Citations are divided among automation, education, personnel management techniques, managing external constituents, and the role of technical services in the library. (Author/CLB)

This paper discusses the development of information technology (IT) literacy among library staff at the University of the Witwatersrand (South Africa). The first section describes the networked environment in South Africa. The second section summarizes the IT background of library staff and perceptions of IT literacy among staff. The third section…

This investigation of computer anxiety as one of the components of resistance to technology among staff in academic libraries focused on its effects on: (1) their level of participation in a library computer literacy program; and (2) their attitudes toward library automation and computers in general. To measure computer anxiety, the Computer…

Based on the document "Final Report on the Study to Develop a Library Automation Blueprint for the New Jersey Library Network" (December 1987) and the reaction to it by the New Jersey library community, this plan was produced to guide the New Jersey State Library in meeting the goal of developing one statewide database containing the holdings…

Describes a study that used a staff development program on computer technology to examine computer anxiety and other factors related to resistance to computers among library personnel. The discussion covers determinants of computer anxiety that were identified and the effects of anxiety on workshop participation. (16 notes with references)…