One of a series of seven guides to developing the skills of quality circle members, this workbook is intended to introduce participants in creative problem solving workshops to literature on the subject as well as to provide tools for creative problem-solving. Contents include introductory activities, an overview of creative problem-solving, and…

Quality circles can be defined as small groups of employees who meet regularly to solve problems and to find ways of improving aspects of their work. Quality circles are based on western ideas, but developed in Japan. Well-established guidelines for quality circles include support from management, clear reasons for the program, support of unions,…

Quality circles attempt to satisfy both task and personal needs through staff involvement in solving work-related problems. This paper summarizes quality circle theory, applies it to school settings, and suggests a framework for introducing the process to educational institutions. After briefly defining quality circles, the article presents two…