Quality circles attempt to satisfy both task and personal needs through staff involvement in solving work-related problems. This paper summarizes quality circle theory, applies it to school settings, and suggests a framework for introducing the process to educational institutions. After briefly defining quality circles, the article presents two…

A role playing exercise is presented that can be run either with or without video-tape depicting a problem student in a play-acted version. Suggestions are offered for organizing the exercise, which is a meeting of professors, a residence hall worker, the assistant registrar, a tutor, and possibly a college counselor. General instructions for role…