Background: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good service quality to identify ways that it may be better…

The Conference Report accompanying the John S. McCain National Defense Authorization Act for Fiscal Year 2019 included a provision for the Government Accountability Office (GAO) to evaluate Department of Defense (DOD) Professional Military Education (PME) and JPME institutions. This report examines the extent to which: (1) the military services'…

School principals are charged with complex responsibilities that can include developing a school vision and culture, supporting teacher effectiveness, managing challenges and crises, communicating with the greater community, and more. However, recent research and surveys of school administrators indicate that principal preparation programs do not…

School principals are charged with complex responsibilities that can include developing a school vision and culture, supporting teacher effectiveness, managing challenges and crises, communicating with the greater community, and more. However, recent research and surveys of school administrators indicate that principal preparation programs do not…

Crowdsourcing is an emerging research area that has experienced rapid growth in the past few years. Although crowdsourcing has demonstrated its potential in numerous domains, several key challenges continue to hinder its application. One of the major challenges is quality control. How can crowdsourcing requesters effectively control the quality…

It has been suggested that one of the purposes of archival description is to establish grounds for presuming the authenticity of the records being described. The article examines the implications of this statement by examining the relationship between and among authenticity, archival description, and archival accountability, assessing how this…

After more than two decades of external quality assurance, there is an increasing interest in questions concerning the impact and effects of this activity. Following an external evaluation of NOKUT--the Norwegian quality assurance agency, this article studies the impact of external quality assurance in detail by analysing quantitative and…

Research Findings: An effective quality rating system will lead to quality assurance and improvement of early childhood education programs. Many studies have been conducted to examine the validity of quality rating instruments in Western countries, but few have been done in China. The present study investigated the effectiveness of the Beijing…

In February 2005, the U.S. Government Accountability Office (GAO) issued a report that raised concerns about the effectiveness of the Department of Health and Human Services (HHS) Administration for Children and Families' (ACF) oversight of about 1,600 local organizations that receive nearly $7 billion in Head Start grants. GAO was asked to report…

This document is the second quarterly progress report for the evaluation of Juvenile Justice Crime Prevention Act (JJCPA) programs for the Los Angeles County Probation Department. The report covers the period from July 1, 2008, through September 30, 2008. The intent of the report is to provide Probation and the community-based organizations (CBOs)…

The article is an epistemological analysis of quality, standards and quality assurance. A positivist, phenomenological and critical epistemological framework is used to explore the interrelationships between quality, standards and purposes and approaches to quality assurance. The article concludes with an embryonic analysis of the implementation…

This study applies the "Personnel Evaluation Standards" of the Joint Committee on Standards for Educational Evaluation to the procedures, practices, and related components of a school's staff evaluation program to determine the program's effectiveness. Evaluators sought answers to questions including the extent to which the intended structures and…

This article outlines a methodology for characterising features of programme-level assessment environments so that the relationship between features of the assessment environment and students' learning response can be studied. The methodology was developed through the detailed case study of nine undergraduate degree programmes: one in each of…

The success of corporate instructional design projects depends on how well the practitioner performs in the field under specific circumstances. Benchmarking is one of the major business strategies for continuous improvement. A thorough inquiry into how exceptional corporate instructional designers function lends insights into the instructional…

Student transportation complexities make evaluating a program's cost and quality very difficult. The first step in measuring performance is defining an operation's functional components: level of service delivery, units of service, and cost of services. Other considerations include routing, logistics, and fleet maintenance and support operations.…