Metadata are crucial for discovery and access by providing contextual, technical, and administrative information in a standard form. Yet metadata are also sites of tension between sociocultural representations, resource constraints, and standardized systems. Formal and informal interventions may be interpreted as quality issues, political acts to…

Explores the dependability of assessments of student achievement when used for internal and external quality monitoring (IQM and EQM). Identifies problems and suggests responses, including a radical approach based on accepting that reliable national data about complex student achievements are not available. Asserts that reliance on EQM is unwise…

The International Standards Organization (ISO) has developed standards to provide a uniform framework for quality assurance in organizations' products and services. Commonly referred to as ISO 9000, these standards focus on achieving and sustaining the quality of the product or service produced to continuously meet purchasers' needs, and give…

Cason and Cason's model of performance rating was used to determine the extent to which variation in reviewer standards affected the reliability and validity of the program review process used to select papers for inclusion in the annual program. Data analyzed were the overall recommendation for acceptance and ratings on seven quality criteria…

Researchers too frequently consider the reliability of the scores they analyze, and this may lead to incorrect conclusions. Practice in this regard may be negatively influenced by telegraphic habits of speech implying that tests possess reliability and other measurement characteristics. Styles of speaking in journal articles, in textbooks, and in…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains five sections that cover the following topics: (1) importance of reliability; (2) meaning of quality assurance; (3) historical development of quality assurance; (4) statistical…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…