Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have…

This study analyzed the relationships between variables of institutional expenses, library expenses, and library use and variables representing graduation and retention rates for colleges and universities. Using data drawn from the Integrated Postsecondary Educational Data System and the Academic Library Survey, institutions were compared by their…

The purpose of this study was to explore how faculty and students responded to the Information Control section of the LibQUAL+® survey at two libraries with different Carnegie Classifications. As one of the institutions being studied was considering a shift from a research institution to one more focused on teaching and learning, this study used…