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Direct linkShen, Demei; Nuankhieo, Piyanan; Huang, Xinxin; Amelung, Christopher; Laffey, James – Journal of Educational Computing Research, 2008
This study uses social network analysis (SNA) in an innovative way to describe interaction and explain how interaction influences sense of community of students in online learning environments. The findings reveal differences on sense of community between two similarly structured online courses, and show unique interaction patterns for students in…
Descriptors: Network Analysis, Online Courses, Interaction, Social Networks
Arnold, Julie; Kaske, Neal K. – portal: Libraries and the Academy, 2005
A quantitative study of a university chat reference service (online synchronous) addresses the following research questions: (1) What types of questions are being asked? (2) Who is asking the questions of the service? and (3) Did the customers get correct answers to their questions? All the transcripts (351) from January through August 2002 were…
Descriptors: Reference Services, Computer Mediated Communication, User Needs (Information), Communication Research
