To track the quality of instruction delivered at the University of Western Australia, the university surveys all units using its Students' Unit Reflective Feedback (SURF) metrics, and faculties use these metrics to benchmark student satisfaction. Consequently, teaching staff are actively encouraged to adopt teaching practices that will increase…

Purpose: The purpose of this paper is to confirm the factorial structure of SERVPERF based on an exploration of its dimensionality among Syrian universities' students. It also aimed at assessing the perceived service quality offered at these universities. Design/methodology/approach: A cross-sectional survey was conducted targeting students at…

This study explored the perceptions of preservice teacher candidates who participated in a pilot partnership between a public teacher education preparation program and Junior Achievement (JA). The partnership was grounded in the premise that providing early field experiences to preservice teacher candidates was a necessary requirement of quality…

Over the past twenty years, the attention that colleges and universities have paid to students' first year experience has grown exponentially. The reasons for this phenomenon include changes in demographic characteristics of the students themselves, concerns about the high dropout rate that peaks between the first and second year, and recognition…