A valid means of employing user opinion as a planning tool is developed. Analysis of weighted opinions by statistical methods will provide the library manager with information on which to base decisions for future activity and operations. (3 references) (Author)

In order to provide meaningful unit cost information, the librarian needs an accurate concept of what data should be measured and why. The dimension which has been conspicuously absent in library statistics is interpretation of the data which is reported, and the correlation of one set of data with another to reach a defensible conclusion. For the…

This manual has been designed as a practical guide to quantifying and measuring the results, or outputs, of public library service to children. The basic output measures presented are tailored to reflect library services to children (defined as persons 14 years old and younger) and their care givers. Six categories of measures are presented: (1)…

Describes the implementation of a user-centered document delivery system at Colorado State University. Evaluates the system via a statistical compilation of system usage and a telephone survey of the service's users. Results indicate that the system usually provided fast delivery at acceptable costs, but fell short as a substitution for mediated…