In an age of assessment and accountability, academic libraries feel much pressure to prove their value according to new university measurements of student success. This study describes a methodology for how libraries may examine student interactions with services to assess whether library usage impacts student grade point averages (GPAs) and…

The authors investigated quantitative methods of collection use analysis employing library data that are available in ILS and ILL systems to better understand library collection use and user needs. For the purpose of the study, the authors extracted circulation and ILL records from the library's systems using data-mining techniques. By comparing…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

The authors compared Web usability definitions, collected from library professionals at academic institutions of the Association of Research Libraries (ARL) through online surveys in 2007 and 2012, to determine whether library practitioners' perspectives had altered as information technologies evolved during this time. The authors applied three…

Tufts University Hirsh Health Sciences Library created a Facebook page and a corresponding managing committee in March 2010. Facebook Page Insights data collected from the library's Facebook page were statistically analyzed to investigate patterns of user engagement. The committee hoped to improve posting practices and increase user engagement…

This study uses three cohorts of first-time, full-time undergraduate students (N = 8,652) at a large, metropolitan, public research university to examine the impact of student use of three library resources (workstations, study rooms, and research clinics) on academic performance. To deal with self-selection bias and estimate this impact more…

Evidence-based library and information practice (EBLIP) provides school librarians a systematic means of building, assessing, and revising a library program, thus demonstrating a school library program's worth to the larger school community. Through survey research collecting both qualitative and quantitative data, 111 public school librarians in…

Purpose: The purpose of this paper is to describe how the authors gained a better understanding of the variety of library users' data needs, and how gradually some new data services were established based on current capabilities. Design/methodology/approach: This paper uses a case study of the new data services at the John Cotton Dana Library, at…

In answering the question "What is the next trend in usage statistics in libraries?" an eclectic group of respondents has presented an assortment of possibilities, suggestions, complaints and, of course, questions of their own. Undoubtedly, usage statistics collection, interpretation, and application are areas of growth and increasing complexity…

In this explorative study, we first investigate current use of public library statistics in public library management to identify a governing framework and then carefully suggest an alternative framework with income as a goal for sustainability. The meaning of income in terms of management is also discussed. Within this framework, we conduct a…

This article describes the Knowledge Discovery and Data Mining (KDD) process and its application in the field of educational data mining (EDM) in the context of a digital library service called the Instructional Architect (IA.usu.edu). In particular, the study reported in this article investigated a certain type of data mining problem, clustering,…

Five files were generated from the Public Libraries Survey for fiscal year 1995: (1) the Public Library Data File, including data for the universe of 8,981 public libraries identified by state library agencies; (2) the Public Library State Summary/State Characteristics File, including data aggregated at the state-level for the 50 states and the…

Five files were gathered from the Public Libraries Survey (PLS) for fiscal year (FY) 1996: (1) the Public Library Data File, including data for the universe of 8,946 public libraries identified by state library agencies; (2) the Public Library State Summary/State Characteristics File, including data aggregated at the state level for the 50 states…

Discusses the collection by library managers of demand and use data from their own libraries on a regular basis as a means of answering management questions pertaining to the "cost" of information, staff productivity, and levels of service. Examples of statistical records and recommendations for collecting data are presented. (Author/JL)

This document is the latest in a series of annual publications that describe collections, staffing, expenditures, and service activities for the 123 members of the Association of Research Libraries (ARL). Of these, 113 are university libraries; the remaining 10 are public, governmental, and private research libraries. ARL member libraries are the…