Introduction: In recent years, the introduction of social question and answer services and other Internet tools have expanded the ways in which people have their questions answered. There has been speculation and debate over whether such services and other Internet tools are replacing library virtual reference services. Method: Most previous…

The purpose of this paper was to investigate whether there are relationships between first-year college students' use of academic libraries and four academic outcomes: academic engagement, engagement in scholarly activities, academic skills development, and grade point average. The results of regression analyses suggest students' use of books…

When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

The hypothesis that there exists a strong linear relation between reference service and library use was strongly supported by data from Northern Illinois University Library. Hourly counts of people using the reference room, total number of direction and location questions asked, and total number of reference questions asked were randomly sampled.…

Describes a study conducted at Purdue University Library to determine not only the costs of providing online information services to users, but the value of time saved by the end user in having a computer search run and user satisfaction with the results. Six references are listed. (RBF)

Discusses reference-use statistics in academic libraries. Highlights include new functions and resources, limits of traditional counting methods, ranking the sources, the Internet's impact on instruction, computer-assisted versus one-on-one instruction, and creative solutions to reference services. (AEF)

This report summarizes some of the key findings of a survey of the Connecticut public that was conducted as part of the Year of the Library Project by the Institute for Social Inquiry at the University of Connecticut. The purpose of the study was to explore public attitudes that might be relevant to improve and broaden use of library services. The…

This collection of papers is based on projects done in conjunction with a senior level/graduate course, "Applications of Operations Research Techniques in Systems Engineering." These seven papers describe research studies which utilized user surveys and/or statistical methods to analyze various library operations. The papers are…

In August 1989 the Committee on Automated Reference Service of the New York State Library conducted a use study of their CD-ROM workstations to determine: (1) the extent of user satisfaction resulting from CD-ROM searches at the New York State Library; (2) the ease of using CD-ROM as an information retrieval source; (3) whether training was…

Reports on studies conducted to provide an in-depth picture of online catalog use in three aspects of library research: (1) as part of the reference process; (2) as used by unassisted users; (3) as a step in obtaining documents. The research methodology is offered as a model for surveying other library services or products. (14 references) (KRN)