Designed to provide librarians, library administrators, and other interested persons with information organized to facilitate comparisons of libraries within the same library system, with comparable service populations, and with comparable expenditures, this publication contains information derived from the 1985 Annual Report/System Membership…

This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…