Discusses total quality management principles and expands conventional total quality programs to go beyond client satisfaction by including societal usefulness. Highlights include contributing to future well-being; paradigm shifts; and integrating quality management plus and strategic planning to create synergistic organizational improvement. (LRW)

Discussion of quality management and approaches to organizational success focuses on benchmarking and the integration of other approaches including strategic planning, ideal visions, and reengineering. Topics include performance improvement; decision making; internal benchmarking; and quality targets for the organization, clients, and societal…

Discusses total quality management as a holistic model of improvement for education which can be integrated with other school restructuring models. Elements of the model are explained, including administrative support, needs assessments, quality specifications, strategic planning, and progress assessments, both formative and summative; and three…