Purpose: Knowledge management (KM) as a field has been characterized by great confusion about its conceptual foundations and scope, much to the detriment of assessments of its impact and track record. The purpose of this paper is to contribute toward defining the scope of KM and ending the confusion, by presenting a conceptual framework and set of…

Focusing on improvement is different than focusing on quality, quantity, customer satisfaction, and productivity. This paper discusses Open System Theory, and suggests ways to change large systems. Changing a system (meaning the way all the parts are connected) requires a considerable amount of data gathering and analysis. Choosing the proper…

To increase student achievement, a Massachusetts school district used Appreciative Inquiry, a strengths-based approach to problem solving for strategic planning. The process asks: What does this organization do well, and what is our vision for the future. Cites activities that helped schools reach goals set in the process. (MLF)

Considers derivation of the strategy concept and its deployment as a managerial planning technique. Examines the related growth of school development planning, exploring ways it might be considered strategic. Using strategy in organizations is no longer either possible or appropriate. Proposes an alternative planning basis derived from marginal…

Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…

Eight approaches to organizational change and problem solving that use large-scale events and involve a broad range of stakeholders are described, and their applications to college administration are discussed. They include future searches; open space technology; interactive design method; home-grown events such as retreats; great teaching…

Stresses the need for research libraries to develop conscious, explicit processes for organizational change through an understanding of organizational development. Internal restructuring, parallel organization for problem solving and guiding change, organizational culture and organizational politics, strategic organizational change, training, and…

Appreciative inquiry (AI) is based on the heliotropic principle, which has been variously described as art and science, holistic theory and practice, and practical philosophy and change process. AI engages people and organizations in discovering what gives life to human systems when they are most effective and constructive and using that knowledge…