The University of Wisconsin-Stout, recipient of the Baldrige National Quality Award in 2001, developed a planning system that has evolved into a comprehensive and collaborative process for visioning, developing and implementing goals, and tracking university performance. This chapter describes the tactics that have contributed greatly to the…

In the current highly competitive higher education market in North America, many colleges have identified the importance of upgrading their existing residential housing facilities as part of their strategy to attract and retain students. The case study discussed in this article describes the successful planning process used by Perkins+Will and…