This study investigates in-depth information about the factors influencing the digital transformation of an educational establishment to becoming a high-performance education organization through the dimensions of digital enterprise architecture, digital transformation, and high-performance education organization using structural equation modeling…

The core of brand citizenship behavior (BCB) is to find ways to improve a brand's standing in the market. The suggested model has two sides, the internal side is focused on organizational inputs that contribute to BCB and the external side is focused on the marketing side of BCB. The data has been collected from 245 respondents by using a…

Classroom instruction became a popular topic due to its crucial role in teaching and learning activities. The teacher plays an essential role in providing quality classroom instruction. This study tries to explore the key predictors of instructional quality. This study was conducted on 283 teachers taken randomly. We used an online questionnaire…

Background/purpose: Research on teaching entrepreneurship which concentrates on the lecturers' perspective has been underexplored. This study aims to report on an explanatory sequential mixed-methods study that was conducted with a quantitative survey of the influence of mindfulness on Malaysian polytechnic lecturers' commitment to teaching…

The aim of this study is to analyze, evaluate and validate the NSE (National Student Enquiry) as a service quality measure helping both higher education institutions (HEIs) and students in their decision making. Every year the Dutch foundation 'Studiekeuze123' sends out a survey (the NSE) to collect data on service quality regarding education at…

Purpose: This study envisioned plausible influential factors on service quality and academic excellence relatable to graduate self-confidence in an open distance learning (ODL) outlook. The objective was to expose the moderating role of academic excellence (graduate satisfaction) between service quality and self-confidence (engagement,…

Purpose: The COVID-19 pandemic that hit the world has caused several changes in the higher education service sector, including the implementation of the undergraduate thesis examination, where direct interaction between students and examiners is avoided and replacing it with an online bachelor thesis exam. This study aims to develop a conceptual…

Using the first wave data from the Beijing College Students Panel Survey, this study provides an alternative explanation of the effect of social status on access to elite universities in China. We modify and extend the interacting multiple capitals model to identify the interactive effects of cultural, social, and economic capital and the…

The prime objective of this paper is to identify the factors that influence service quality of education mediating by institutional image in tertiary education perspective. To reach this aim, the Nordic model was applied as a theoretical base of the study. Program quality as a technical quality as well as industrial link and student satisfaction…

This study used a partial least squares structural equation modelling (PLS-SEM) to estimate curriculum management's direct and indirect effects on university graduate programmes' viability. The study also examined the role of institutional effectiveness in mediating the nexus between the predictor and response variables. This is a correlational…

The advancement in internet-based learning technologies together with the national agenda towards globalized online education in Malaysia have prompted the learning management system (LMS) to become an important channel for institutions of higher education to effectively deliver education to students. Since user resistance has been known to be a…

The quick move to non-face-to-face education caused by the sudden attack of the COVID-19 led to many problems such as faculty's burden and stress from the planning and designing of suitable on-line classes, technology system problems for both students and faculty and students' complaints of the low quality of education. Especially Project-based…

This paper develops a human capital-based structural equation model to analyze the mediocre-quality, low-productivity, and low-performance levels characterizing large subsets of universities in developing countries. Using a structural equation model, we have first specified one particular way in which overall university performance might be…

Student satisfaction has become a crucial measure in massive open online course (MOOC) learning experience. Students with high satisfaction not only bring the long-term benefits to higher education, but also help to sustain MOOCs as a source of revenue. Thus, this study is aimed to examine the contributing factors of sustainability implementation…

The concept of customer-brand relationship (CBR) is becoming increasingly important. However, the description of what constitutes student-university brand relationship is relatively limited. Underpinned by social exchange theory, this study proposes student--university brand relationship formation that comprises of utility (UV), hedonic (HV) and…