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Direct linkXiao, Jian; Wilkins, Stephen – Journal of Higher Education Policy and Management, 2015
Student satisfaction has become an important concept in higher education because students are paying higher tuition fees and increasingly seeing themselves as customers and because satisfaction is commonly used as an indicator of quality by quality assurance agencies and the compilers of rankings and league tables. In business organisations, it…
Descriptors: Teacher Effectiveness, Student Attitudes, Questionnaires, Asians
