Sense-making theory involves a sociological/communications science approach to the need of students to make sense of their environment and the information they are seeking to find. With many digital resources to choose from, non-traditional students often have difficulty finding the best resource for their assignments, opting for the easiest path…

Libraries spend countless hours developing websites to connect users and resources. However, how much do we really know about what website terminology and features are meaningful to our patrons? And how can we best organize websites to facilitate access to resources? This article examines these questions by presenting a case study of a…