This article presents the University of South Florida's Virtual Book Club, created and continually improved during a time of social isolation (COVID-19 pandemic). Implementation steps taken are discussed, presenting practical considerations to others who may wish to replicate this program. Additionally, this article explores findings from a…

This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…

Knowing that some students appreciate their library's value and want to contribute to its new developments, the author sought to generate discussion about her library to know how her library patrons use the internet. At first, she created a blog, but after that attracted few responses, she built a wiki instead, to invite more student interaction.…

The use of virtual or Web-based tours is on the rise in academic libraries, but with the loss of face-to-face contact and direct experience with the library's physical spaces, questions abound about this format's efficacy. Do online tour experiences measure up to those of a guided, face-to-face tour? Do online tours help mold students' perceptions…

Reserve readings are a special collection in the university library, established by a professor to support a particular class. A recent study at the University of North Carolina, Chapel Hill found enthusiasm among current reserve users for an electronic reserve system (Petersen, 1996). The study described in this paper examined the reasons some…

This study explored the perceptions of distance-education students in two-year institutions toward advising, counseling, and library/media services. The objectives were to provide information to assist community college personnel in the development of relevant student support services for distance-education students. Two questionnaires were…