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Direct linkDouglas, Jacqueline; McClelland, Robert; Davies, John – Quality Assurance in Education: An International Perspective, 2008
Purpose: The purpose of this paper is to introduce a conceptual model of student satisfaction with their higher education (HE) experience, based on the identification of the variable determinants of student perceived quality and the impact of those variables on student satisfaction and/or dissatisfaction with the overall student experience. The…
Descriptors: Undergraduate Students, Higher Education, Program Effectiveness, Student Experience
