Background: Although undergraduate psychology curriculum should cultivate performance-based skills to prepare students for helping professions, little work to date has addressed this standard. Objective: This research replicates the methods used in a previous study by examining pre-post changes in empathic communication skills and perceived…

Problem solving is one of the basic skills needed by individuals today. An individual who has attained problem-solving skills can both overcome difficulties in daily life and be successful in professional business life. In this respect, problem solving is considered as a skill that children should attain from an early age. Many variables are…

The purpose of this study was to implement customer service training for resident assistants at a postsecondary institution. Implementation of the training intervention was in order to provide customer service training opportunities for resident assistants. Two research questions were posed: (a) Do resident assistants believe their performance has…

Social work student participation in global experiences continues to increase despite limited research on the impacts of these educational experiences on knowledge and skill development. This article reports on professional identity and skill development for 25 U.S. Latinx students who completed internships or service-learning projects in Costa…

Although foundational practice classes play a key role in helping prepracticum students develop counseling skills, we know little about the effectiveness of this form of helping skills training. This study assessed the effect of helping skills training delivered in foundational practice classes on proximal indicators of counseling skills…

Psychology seniors at a Midwest university reflected on the student learning outcomes (SLOs) for the major. This study examined the relations among students' perceived usefulness of the SLOs, measures of learning, ratings of self-confidence in their knowledge of psychology, and evaluations of the department's helpfulness in students' skill…

This document describes women college students' perceptions of their experiences as student assistants (SAs) in a writing/reading/study skills center. To examine changes in the student assistants' perceptions of their growth, investigators compared two samples of their writing: reflective essays written before the SAs attended orientation or…

This article describes an exploratory study of two Web-based learning environments designed to teach helping skills to human service students. Participants used either an interactive pedagogical agent environment or read a helper-client script. Environments were compared and learning gains were assessed in each of the environments, along with user…

Human service educators constantly struggle with how to best teach students the communication skills required of entry-level human service professionals. While teaching such skills is easier in a traditional face-to-face environment, teaching communication skills via distance learning presents its own challenges. Developing interactive web-based…

This research sought to determine the particular teacher interventions that six aggressive adolescents (ages 14.09-17.07 years) perceived as most effective in helping them to develop their academic and social skills in mainstreamed classrooms. Student interviews and classroom observations provided the data for analysis. Student characteristics and…