The purpose of this research is to evaluate the relationship between the academic success of university students and their assertiveness levels with student opinions. Descriptive analysis, one of the qualitative research methods, was used in the research. The study group of the research consists of 40 university students studying at various…

Purpose: This paper seeks to explore satisfactory and unsatisfactory classroom (student-lecturer) encounters in higher education from a student's perspective. Design/methodology/approach: The critical incident technique (CIT) is used to categorise positive and negative student-lecturer interactions, to reveal quality dimensions of the lecturer,…