The purpose of this case-study investigated the role of the Pre-Freshman Summer Experience Program used for an Educational Opportunity Program (EOP) located at State University (SU) Upstate. More specifically, this study explored how students fared during the completion of the pre-freshman summer experience program throughout the ongoing COVID-19 pandemic. Utilizing a single embedded case study approach, this study gathered data from the State University (SU) at Upstate Educational Opportunity Program (EOP) 2021-2022 incoming class. This study includes the following forms of data collection: institutional documents, student questionnaires, focus groups, and interviews. Potential implications include possible program reform to adapt to the ever-changing needs of students. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]