Purpose: The purpose of this study is to document the process of transformative learning during students' internships. Design/methodology/approach: A qualitative study was conducted with 13 interviewed students to gain deeper insights into their learning experiences during their internships. Their weekly reflections from their 6 month's internship experience were also coded for common themes. Findings: The study found numerous trigger events ranging from task-related challenges to interpersonal challenges to environmental challenges led to mindset shifts in students during their internships. The mindset shifts are enabled by students engaging in the trigger events through asking questions, seeking information and reflecting. Other enablers of these mindset shifts are workplace psychological safety, social support and individual learning orientation. The conclusion drawn is that trigger events and enabling resources such as external support are central to healthy mindset shifts and learning. Practical implications: This paper provides important guidance for supporting transformative learning during student internships. Originality/value: This paper provides important guidance for supporting transformative learning during student internships.