The increasing prominence of neoliberal agendas in international higher education has led to greater weight being ascribed to student satisfaction, and the national surveys through which students evaluate courses of study. In this article, we focus on the evaluation of feedback processes. Rather than the transmission of information from teacher to…

This paper aims to offer an understanding of how (intersectional) bias in student evaluations of teaching affects academics' mental health and career progression. Despite the widespread acceptance of student evaluations, an emerging stream of research has begun to highlight the biases and prejudices that underpin much of data collection when it…

Despite previous research claiming surveillance emerges from student evaluations of teaching (SET), there is an absence of research using surveillance theory to determine whether it emerges, the nature of the surveillance should it emerge, and how academics resist its effects. Through an analysis of four university business schools, a top-down…

Assessments are an integral component of university programmes. They have the formative function of being instrumental in gauging the level of student engagement, whilst also providing opportunity for feedback to enhance students' learning. Moreover, assessments have the summative function of providing grades on which degree classifications are…

Much is made of students generally rating assessment lower than other aspects of their educational experience. It is frequently cited in research literature as evidence for a general crisis in assessment, and it strongly influences institutional enhancement efforts and media coverage of student feedback. Focusing on the UK's National Student…

In the neo-liberal context of a UK university, responding to student feedback in order to raise student satisfaction levels is important in improving National Student Survey (NSS) scores. This article focuses on the impact of a UK university's new student feedback questionnaire -- for individual modules -- which used the NSS questions. The…

Quantitative student evaluations of teaching (SET) and assessments are widely used in higher education as a proxy for teaching quality. However, SET are a function of individual rating behaviours resulting from student background, knowledge and personalities, as well as the learning experience being rated. SET from three years of data from a…

This paper shows how Karen Barad's "agential realism" provides a powerful analytical framework for assessing higher education accountability. It takes the example of the UK 'National Student Survey' (NSS), a questionnaire, which purports to ascertain student course satisfaction in universities. The paper demonstrates how agential realism…

This article presents the first-ever big data study of the student evaluation of teaching (SET) using artificial intelligence (AI). We train natural language processing (NLP) models on 1.6 million student evaluations from the US and the UK. We address two research questions: (1) are these models able to predict student ratings from the student…

In some institutions of higher learning, one of the approaches to successful governance is through student assessment of teachers, dubbed Student Assessment of Faculty or Student Evaluation of Teaching and extensively used in the United States of America (USA). In schools and colleges, the usual largest bloc and primary stakeholders are the…

During the last decade, universities have endeavoured to continually improve the level of student satisfaction and learning experience. Student evaluative feedback is therefore critical to measure and track progress, and questionnaires are the principal means of collecting this data. In the UK, although the National Student Survey is used to…

In this paper we report the outcomes of a national survey of academic development staff in a range of UK HE Institutions to consider the approaches adopted to evaluate teaching-related continual professional development (CPD). Despite the increasing drive towards accountability, the majority of respondents undertook no benchmarking to establish…

Continuing professional development (CPD) for HE academic staff, through accredited courses for new lecturers, teaching innovation grants, peer review, mentoring and conference attendance, is firmly established practice, engagement with these activities may be essential to career progression. The input of students to CPD, student awareness of, or…

Although there is lack of agreement as to what constitutes teaching excellence, there remains a steady effort to make an intangible, ambiguous, multifaceted concept incarnate in the form of "student-led" teaching awards schemes within higher education institutions. What teaching staff say about such schemes have largely been ignored.…

This article examines the possibility of a "Teaching Assessment Exercise" and attempts to quantify teaching quality as part of performance management schemes for academics. The primary sources of data are identified as student evaluation of teaching (SET) and peer observation of teaching (POT). The conceptual and empirical issues in…