Peer counseling is an effective way for financial aid offices to increase productivity and enhance the quality of their services. Students turn naturally to other, more experienced, students for advice, but unless their peers are properly trained, they can provide erroneous or biased information. Training for financial aid peer counselors should…

The Office of Financial Aid at the Alexandria Campus of Northern Virginia Community College is effectively providing service for a population of over 11,000 students each quarter, making and maintaining more than 1,500 combined initial and mortified awards packages and processing over 2,000 applications during the academic year. The philosophy of…