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Krug, Ted; Levy, Steven – Journal of Student Financial Aid, 1989
Building on results of a study of chronic stressors in financial aid offices, 5 focus groups composed of financial aid officers identified specific, feasible, and effective countermeasures aimed at the 11 most critical stressors. The resulting countermeasures are presented and explained. (MSE)
Descriptors: Administrator Attitudes, Higher Education, Office Management, Stress Management
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Krug, Ted; Levy, Steven – Journal of Student Financial Aid, 1988
A survey of California college and university financial aid offices resulted in a rank-ordered list of 39 chronic stressors and similar rankings of stressors for each sector and job classification, and by employee gender. (MSE)
Descriptors: Administrative Organization, Higher Education, Office Management, Program Administration