Strategic enrollment management (SEM) initiatives benefit when SEM committees are inclusive and collaborative. When financial aid professionals are excluded, the risk that certain initiatives will fail increases, especially if those initiatives involve academic changes. Here, the authors explore the reasons financial aid offices and academic…

Access to financial aid is crucial in ensuring that students can afford college. Students must file the FAFSA to access federal financial aid and usually the FAFSA is also required for state and institutional aid (U.S. Department of Education, n.d). Prior research has shown, however, that the FAFSA is complicated and burdensome to complete and…

This article is the first of a three-part series based on the book, Basic Guide to Financial Aid. The contents within are abridged from the publication, with additional emphasis on the impact federal student aid administration has on non-financial aid professionals in higher education today. It should be noted that this information is not…

Administrative burdens scholarship has explored the factors influencing bureaucrats' perceptions and administrative discretion when entitled individuals seek policy benefits. Few studies, however, have recently investigated such phenomena with undocumented youth immigrants. Drawing from online web surveys and conducting a mixed methods study, I…

This article is the third of a three-part series based on the book, "Basic Guide to Financial Aid," which recently won NASFAA's Robert P. Huff Golden Quill Award. The contents within are adapted from the publication, with additional emphasis on the impact federal student aid administration has on non-financial aid professionals in higher…

The objectives of this research were (1) to study the current situation of financial aid education in universities in Guangxi, (2) to propose the guidelines for the development of financial aid education in universities in Guangxi, and (3) to evaluate the adaptability and feasibility of the guidelines for the development of financial aid education…

In this article, we examine the sources of information that college students turn to as they make decisions related to financial aid and student loans. Based on interview data from 25 undergraduate students from one public, four-year institution, our results reveal a great amount of variation in the number and nature of sources on which students…

Enrollment Management offices serve a vital role in the recruitment and retention of students. Despite the rapid evolution of the field, little research exists exploring the competencies needed for success. A job advertisement analysis identified a number of similar competencies needed across enrollment management, as well as competencies unique…

The violence of incarceration creates greater responsibility for higher education administrators in supporting students who are in prison. Using focus group data with incarcerated students and formerly incarcerated alumni who participated in or are actively participating in Second Chance Pell, we explore their perceptions and understandings of the…

This is a conversation with Connie F. Cooke, Director, Financial Aid, State University of New York (SUNY) Buffalo State and Sharon F. Cramer, SUNY Distinguished Service Professor, Emerita, SUNY Buffalo State. They started working together twenty years ago when they began to implement a new student information system for the university. The SABRE…

In the U.S. educational system of higher education, community colleges are positioned as the institutions of access, with student financial aid as the primary policy lever to drive student enrollment. However, completion rates at community colleges are the lowest of all institution types, and financial aid has not been adequate to provide full…

Financial aid administrators administer various aspects of financial assistance programs; oversee, direct, coordinate, evaluate, and provide training for program activities and the personnel who manage office operations and supervise support staff; and ensure alignment of student and institutional needs while protecting the public interest. They…

The upcoming reauthorization of the Higher Education Act of 1965 provides opportunities and presents challenges for financial aid administrators. This article outlines steps that aid administrators can take and challenges they may face in preparing for and responding to new legislation.

This research explores the competencies that financial aid officers need to be successful in their jobs. A survey of 30 competencies was distributed to 508 financial aid officers in the Western United States. Respondents were asked to rate 30 job competencies for their relative importance and frequency of use. Using exploratory factor analysis,…

The U.S. Department of Education estimates that 20 percent of community college students default on their student loan obligations (compared with 14.7 percent of all student loan borrowers), and that number is rising. What can community college financial officers do to keep their default numbers low? In this article, Heather Boerner describes the…