Describes 11 regulatory traps that can result in fraud and abuse charges. The traps are admissions process, ability to benefit, inability to document attendance, satisfactory academic progress, fictitious students, false eligibility, misstated needs, misuse of funds by students, theft and misuse of funds, lender kickbacks, and loan defaults.…

Discusses complexity of federal financial aid programs; differences between financial aid and other student services; relationship of federal government and financial aid offices; verification procedures; the role of auditors; and needed simplification and improved administration of federal financial aid programs. (ABL)

Describes a staff development program designed to assist financial aid personnel in handling interpersonal difficulties encountered in the workplace. Program phases include a large group outreach workshop, a customized inservice for financial aid, and short-term counseling. Discusses effectiveness of program as well as connection to other student…