This quantitative, correlational study investigated whether a statistically significant relationships exist between a subordinate's perception of LMX (respect, loyalty, affect, and contribution) relationships, a subordinate's employee voice behavior, and trust. The researcher used an online survey to collect data from student financial aid…

This article is the third of a three-part series based on the book, "Basic Guide to Financial Aid," which recently won NASFAA's Robert P. Huff Golden Quill Award. The contents within are adapted from the publication, with additional emphasis on the impact federal student aid administration has on non-financial aid professionals in higher…

Enrollment Management offices serve a vital role in the recruitment and retention of students. Despite the rapid evolution of the field, little research exists exploring the competencies needed for success. A job advertisement analysis identified a number of similar competencies needed across enrollment management, as well as competencies unique…

The Administrative Capability Task Force was convened by the National Association of Student Financial Aid Administrators (NASFAA) to deliver a report containing recommendations that could provide better support for financial aid offices, ensuring they are able to meet administrative capability standards. The task force comprised a geographically…

Higher education often involves academic challenges like course selection or financial aid navigation. Developing effective study skills, mastering time management, refining note-taking techniques, and tackling complex course content demands dedication and proactivity. However, support services such as academic skills workshops and writing centers…

This is a conversation with Connie F. Cooke, Director, Financial Aid, State University of New York (SUNY) Buffalo State and Sharon F. Cramer, SUNY Distinguished Service Professor, Emerita, SUNY Buffalo State. They started working together twenty years ago when they began to implement a new student information system for the university. The SABRE…

This study evaluated the phenomenon of anti-Black womanism in enrollment management at Historically White Institutions (HWIs) for Black women professionals. The qualitative study was conducted to understand dialectical functions of enrollment management and the dialectical responsibilities that Black women have while working in enrollment…

U.S. colleges and universities are sites where cultural norms such as genderism and transphobia are reified through institutional policies and practices. Any place on the college campus that segregates students by sex and gender can serve to limit access and success of trans* students. In order to gain insight into how key institutional agents…

The upcoming reauthorization of the Higher Education Act of 1965 provides opportunities and presents challenges for financial aid administrators. This article outlines steps that aid administrators can take and challenges they may face in preparing for and responding to new legislation.

Financial aid programs are supposed to improve access and affordability in higher education (Gillen, 2009). The effectiveness of these programs is increasingly being questioned as college attainment figures stagnate and the financial burden on students and families continues to climb year after year. The purpose of this study was to examine the…

Financial aid officers play a vital role in assisting prospective and current college students in enrolling and graduating from college. This study explores the competencies that financial aid officers need to be successful in their jobs. A survey of thirty competencies was distributed to 508 practicing financial aid officers in the Western United…

Equity in Excellence is a two-year project launched in 2013 to support the implementation of Colorado's higher education reform agenda. With a focus on the metropolitan Denver area, the project intends to align the state's higher education policies with concrete, equity-focused actions at its public community colleges and four-year institutions.…

This article paints a comprehensive portrait of the demographic, financial, and educational characteristics of Pennsylvania postsecondary students who are adult learners, and identifies rural-urban differences within this group. The study analyzed data from the 2010-11 Free Application for Federal Student Aid (n = 610,925), supplemented by…

Millions of current and prospective college students fail to complete the Free Application for Federal Student Aid (FAFSA) annually for a number of reasons. One common obstacle students face is the complexity of the FAFSA which prevents students from completing the federal application. This study examined whether or not a multimedia tutorial can…

Using a competing risks event history model this study explores the effects of differentiated forms of financial aid on the postsecondary enrollment patterns of Latino college students in Indiana. Much of the prior research on financial aid has employed cross-sectional methods, which assume that the effects of aid do not vary across time. This…