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Chaney, A. Clare Buie – 1982
The key elements necessary to establish an ombudsman office on the college campus are outlined. The central responsibility of the ombudsman is to represent the individual, not as an advocate, but as a neutral problem solver. Among the reasons for the creation of the campus ombudsman is a desire to counteract the futility felt by many students in…
Descriptors: Administrative Policy, Change Agents, Change Strategies, Grievance Procedures