Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

The number of students with mental health challenges has increased significantly in public schools during the past 10 years. Despite school and community efforts many students remain underserved, specifically at-risk populations. At-risk youth are more likely to experience adverse life outcomes such as performing poorly in school, dropping out of…

In this article, we explore the notion of sensemaking during the COVID-19 pandemic. Exploring sensemaking in periods of disruption and uncertainty can provide a deeper understanding of how distance education institutions can navigate future disruptions. We focus on support staff employed at one institution and their experience during remote work…

Background: Postsecondary education can provide opportunities for students from traditionally hidden populations like those who have experienced foster care or homelessness. To assist these students, campus support programs (CSPs) provide a wide range of services and activities. Objective: Evidence of the impact of CSPs is limited, and little is…

This paper examines the historical and current contexts of threat assessment and violence risk in higher education, highlighting the evolving roles of college counseling centers in the threat assessment process for students displaying signs of concerning behaviors. Given research showing many college mental health professionals feel under-prepared…

A reflexive thematic analysis was used to identify factors that enhance and inhibit employee engagement amongst professional staff working in shared services teams in an Australian regional university. With efficient and effective client service delivery expected of people working in a shared services structure, employee buy-in and the need for…

Institutions of higher education (IHEs) and State higher education agencies play an important role in helping students to access basic needs supports and public benefits for which they may be eligible, like the Supplemental Nutrition Assistance Program (SNAP). This memo describes what IHEs and State higher education agencies can do to help…

This study investigates the asymmetric effects of quality attributes on student satisfaction in Korean higher education. Using Penalty-Reward-Contrast and Asymmetric Impact-Performance Analysis, it classifies attributes into basic (major and liberal arts curriculum, non-curricular courses, educational environment), one-dimensional (administrative…

The purpose of this qualitative study was to understand how ten student veterans persist after entering private, 4-year institutions of higher education during or following their military service. The study's conceptual framework, drawing from Vacchi's Model of Student Veteran Support (2011, 2013), employs a narrative approach to spotlight the…

Through examining nine Accessibility Advisors' (AAs) stories of becoming professionals in their field, this study provides an important entry point into understanding the individuals whose work is central to supporting students with disabilities within Canadian research-intensive post-secondary institutions. AAs function as Third Space…

This study examined the academic life satisfaction of undergraduate students at the University of Environment and Sustainable Development (UESD) in Ghana. It aimed to investigate the relationship between undergraduate students' personal satisfaction (PSA) and satisfaction with the academic environment (SAE) at UESD and to identify distinct latent…

Strategic enrollment management (SEM) initiatives benefit when SEM committees are inclusive and collaborative. When financial aid professionals are excluded, the risk that certain initiatives will fail increases, especially if those initiatives involve academic changes. Here, the authors explore the reasons financial aid offices and academic…

This article reports on data collected from a study of 101 students taking a first-year experience course. Using a mapping methodology in an effort to understand what resources students could identify and what relationships they saw between resources, the study showed that resources associated with a specific location or connected with people were…

The number of students with disabilities attending postsecondary institutions of higher education continues to rise. With it, it is necessary to understand better how they experience their institution beyond curricular spaces. Presently, there exists a gap in the knowledge of how these students experience co-curricular support, including…

Purpose. The purpose of this qualitative phenomenological study was to examine the lived experiences of adult school counselors to better understand their importance and influence in supporting adult learners. The study provided insight into the barriers and challenges that adult students face when attending public California adult schools. It…