Promoted by initiatives such as Shared Futures by the Association of American Colleges and Universities (AAC&U) or by the American Council on Education's Internationalization Collaborative, global learning has become an important feature of undergraduate higher education as colleges and universities have sought to enhance and align their…

Operating from intersecting theories of validation, marginality, and mattering, this phenomenological study investigated undocumented student support services from the perspective of 49 Undocumented Student Resource Center (USRC) practitioners. In-depth interviews highlighted the ways that USRC practitioners served as validating agents, directly…

Preparing graduates for full-time employment following graduation has become an increasing concern for universities. Student services departments who employ students have been tasked with providing intentional development opportunities for them. At Arizona State University those opportunities have been taken on by professional staff members (PSM)…

The COVID-19 pandemic brought the care crisis in the United States to the fore. Unprecedented closures of child care programs throughout 2020 placed a disproportionate burden on families, and mothers in particular. For parents enrolled in college or considering postsecondary enrollment at the time of the pandemic, the loss of child care services…

The research centers on the practices that exemplary community colleges, universities, and transfer partnerships used to achieve relatively strong transfer and bachelor's attainment outcomes overall and specifically for low-income, Black, and Hispanic students. Based on their findings, the authors present a practical framework for achieving better…

In four years of managing the Northern Arizona University (NAU) Student Service Center--a one stop shop--from concept to fruition, the author has collected some tips and tricks and a toolbox of key components for success. The NAU Service Center journey started in 2012, when university leadership came together for a two-year concept review that…

Since 2016, the State Higher Education Executive Officers Association (SHEEO), with generous support from Lumina Foundation, has been working with states to explore establishing "promise-type" aid programs for adult students (adult promise programs). SHEEO is currently working with 15 states to implement adult promise programs through…

The American Association of Collegiate Registrars and Admissions Officers (AACRAO) periodically undertakes research projects to keep themselves and the higher-education community in general, informed about current and emerging institutional practices. College completion rates, and how to improve them, have been in the forefront of the higher…

Since the Great Recession, international student enrollment in U.S. institutions has experienced profound increases. As campuses attempt to attract more international students, they have placed greater emphasis on developing units that specifically serve the needs of these students. Using the qualitative approach of document analysis, this…

Higher education is deploying a range of innovative strategies in response to rising costs and financial challenges. This report presents findings from a NASPA [National Association of Student Personnel Administrators] study on cost-saving initiatives at three institutions. Each institution aimed to creatively address different areas affecting…

DREAMzone is an educational intervention designed to increase higher education professionals' competency and self-efficacy for working with undocumented students. Grounded in social learning theory, we developed the DREAMer-ally instrument to investigate the effects of DREAMzone on DREAMer-ally competency and self-efficacy. Findings support the…

Community college students vary greatly in their level of academic preparedness. Federal data indicates that 68 percent of community college students need to take at least one developmental education course (Jaggars & Stacey, 2014). Community colleges can support students' success by providing academic supports such as tutoring services for…

Several systemic factors contribute to the lack of stability and educational opportunities for students in foster care, including lack of transportation to the school of origin (or the schools they enrolled in when they first entered foster care), difficulty enrolling in new schools and transferring credits between school districts, gaps in…

Native American Indian (NAI) students continue to graduate from college at much lower rates than their peers. However, it was not known how NAI students perceived the lived experiences that positively influenced their ability to continue in their pursuit of a bachelor's degree. The purpose of this phenomenological study was to identify the lived…

The transition to college presents significant challenges to many returning veterans. These students are, in many ways, the most nontraditional of all nontraditional students. These soldier/scholars are set apart from their campus peers--by age, by life experience, by envelopment in the military culture, and all too often by a close-up view of…