The global marketisation of higher education has been evidenced by a wide range of discursive phenomena. This article examines how several sets of student service advertisements in a Hong Kong university employ multilingual writing to promote tailored services and experiences to different groups of student 'consumers'. It draws on approaches from…

In this article, we provide an overview of the current and emerging professional competencies for student affairs professionals around the world, highlighting those from the United States, Canada, the United Kingdom, and Botswana. We compare and contrast competencies from these countries and conclude with implications for the student affairs…

This article explores the concept of Student Affairs and Services (SAS) as a global profession, how it is positioned and positions itself in the context of what it means to be a profession and reflects on the ways in which SAS has and can professionalize. The literature related to professionalization is presented along with a discussion of the…

In this article, we explore the notion of sensemaking during the COVID-19 pandemic. Exploring sensemaking in periods of disruption and uncertainty can provide a deeper understanding of how distance education institutions can navigate future disruptions. We focus on support staff employed at one institution and their experience during remote work…

Doing more with less is a continual dynamic faced by leaders in higher education, particularly within small institutions where resources can be scarce, and professionals often are wearing multiple hats. The ability to prioritize programs and services in student affairs rises to the forefront of our work every day. As a result, leaders often need…

This study examines the 50-year history of the Australian New Zealand Student Services Association, the key association in the region. Specific initiatives on how the association has evolved and pivoted over time to meet the needs of its members, the students the members support, and their institutions.

Although the literature is extensive on students' experiences within student affairs offices, programs, and functional areas, less attention has been given to students' interactions with student affairs staff members. In this qualitative study, staff interactions are assessed in an exploration of students' experiences within the student affairs…

This study examines how higher education professionals navigate intersectional failures in institutional, state, and federal support as advocates for undocumented students. Semi-structured interviews with these professionals reveal that they rely on college interventionists to fill the gaps in undocumented student support on their college…

Basic need insecurities (BNI) often impact the ability of community college students to persist and complete their goals. The COVID-19 pandemic exacerbated BNI for students, forcing administrators to address BNI. The purpose of this study was to gain a deeper understanding of the leadership strategies and competencies that contributed to how…

Background: Postsecondary education can provide opportunities for students from traditionally hidden populations like those who have experienced foster care or homelessness. To assist these students, campus support programs (CSPs) provide a wide range of services and activities. Objective: Evidence of the impact of CSPs is limited, and little is…

Using a constructivist paradigm, this qualitative study investigated the impact of social identities on how professionalism is learned, practiced, and challenged by new professionals in student affairs. Collaborators in this study included 25 recent graduates of a student affairs professional preparation program. Findings suggest race, gender,…

There is a range of barriers to postsecondary access and success for undocumented college students in the United States. Considering these barriers, scholars, practitioners, and activists alike have called on institutions of higher education to enhance their capacity to serve, support, and advocate for undocumented students. One way that…

The purpose of this study was to explore new online students' perceptions of self-efficacy and satisfaction with institutional resources. A mixed methods approach was used to better understand online students' perceptions. During the first phase of the study, 155 new online graduate students were surveyed about the importance and their…

The scholarship concerning undocumented immigrant students continues to overlook the lives of Black undocumented immigrant (undocuBlack) students. This interpretative phenomenological study aims to increase awareness of how undocuBlack students experience college. Our findings suggest that undocuBlack students experience double invisibility…

Student diversity in higher education is increasing, and to reduce barriers to students' full and equitable participation, universities often provide accessibility and wellbeing support services to accommodate their needs. However, a more student-centred approach is required to respond to the challenges for many students with accessibility…